IT at UMM

The IT Support Center provides technology support to students, faculty, and staff at the University of Maine at Machias. The center is a vital resource for students, offering online account troubleshooting, software support and repair services. The IT Center is located on the first floor of Torrey Hall. For assistance, contact help@maine.edu or chat with an IT specialist at machias.edu/it/.

IT Support Center Services 

  • UMS account services, including your maine.edu email, MaineStreet, and Brightspace. 
  • WIFI connection on campus 
  • Print from anywhere 
  • Virus protection 
  • Software support for Windows and Mac OSX
  • Basic computer help 
  • Equipment loans (headphones, recorders, etc.)

UMM Student Account Access (The Big Two)

  • My Campus Portal provides quick access to University of Maine services.  To access My Campus Portal go to mycampus.maine.edu and use your UMM credentials to login to the portal.
  • MaineStreet is the central hub of your academic career. Go to MaineStreet.maine.edu and use your UMM credentials to login. This can also be accessed through the UMM Portal LaunchPad as a quick link.

UMS Account Privacy 

The University of Maine only provides information regarding your account to you, the account holder.  If you would like to provide your parents/guardian with the ability to view your financial information, bills, and grades, you will need to complete and sign the Student Consent to Release Information Form

Password Security 

There are a few guidelines to creating a strong password for your UMS Account:

  • Has 12 characters minimum
  • Includes numbers, symbols, capital letters, and lower-case letters
  • Passwords will expire 180 days after being set. You will be notified multiple times via email of the upcoming expiration before the password expires.

Be careful when changing your password! A common practice by hackers is posing as local IT service employees and requesting password changes or confirmation of credentials. This is a ploy to gain access to your account, and is called Phishing. Here’s how you can distinguish between a legitimate password expiration notification and a Phishing attempt through UMaine:

  • We will never ask for your password
  • Password expiration emails will always come from accounts@maine.edu
  • We will not send a direct link to the password change page
  • The password change utility will always be on a maine.edu URL

Get Connected 

  • Tempest: network that allows registered users to connect to the UMM campus WIFI. 
  • EDURoam: network that allows registered users to connect to the internet internationally where EDURoam is available. 

Software Available for Students 

  • Microsoft Office 365 Suite