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IT Support Services

New Xerox Printers

The Xerox devices at all campuses are now configured to use Papercut for printing which allows you to print at any Xerox copier within the University of Maine System with your UMM IDcard. Printing to the new devices requires that you install the new Papercut Client Software on your computer.

With the new Papercut client installed be sure to restart your computer, and check printers for a new printer device named UMS-BYOD-FindMe that should now be available. Any print jobs sent to this printer will be available for you to print at any Xerox device.

  1. Visit https://print.maine.edu portal

  2. Login using your UMSID/Password

  3. Upload a PDF file adjust your settings and select Print Job

  4. Or Print directly from either your computer 

  5. Visit any Xerox copier and Tap Your Card or login using your UMSID/Password

  6. Select the job(s) you wish to print. 

    1. Be sure to check the Greyscale box for printing black and white.

    2. Use the > icon to adjust additional settings or change which account is charged.

Here are some additional How-to Knowledgebase articles: 

  • Copying and Scanning using a Xerox Device

    • Document scans can only go to your email account.

    • You must forward to other recipients.

  • What is Find-Me Printing?

    • Print anywhere on campus!

    • You can only see and release jobs that you print. Simply go to any device and login with UMSID or swipe/tap your ID card to select and release print jobs or copy.

  • How much does my printing cost? 

    • Black & white copying or printing – $0.03 per page

    • Color copying or printing – $0.07 per page

    • 11×17 or larger pages will be charged at twice the standard rate

Please contact the IT Helpdesk with questions or concerns by phone at 1-800-636-4357 or by email to: help@maine.edu.

About IT Support Services

The University of Maine at Machias Information Technology Department (UMMIT) is responsible for responding to the technology needs of students, faculty and staff.

In addition to providing and maintaining computers and other classroom technology, UMMIT serves the campus community through its helpdesk operation, one-on-one casual training, prompt technical assistance and troubleshooting of PC and Macintosh computers.


Walkup Support Hours – Torrey Hall 108

Monday–Friday:   8:00am – 4:30 pm 

Saturday and Sunday:   Closed

Please check out IT Resources and Tools for information on how to complete remote work, teaching, and learning.


Support hours for phone, chat and email support (Eastern USA time zone)

  • Fall 2022 (August 22th – December 2022)
    • Monday – Thursday  – 7:30am to 7:00pm
    • Friday – 7:30am to 5:00pm
  • Closed for Holiday Break – Friday December 23rd and Monay December 26th. 

Phone or Chat preferred for critical issues. Phone required for UMSID account activations/password resets

Phone:  1-800-696-4357 

Chat with us Live!

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Visit the US:IT Self Service Help Site 

Email: help@maine.edu 

Submit a Ticket for a Problem/Request or View Your Open Tickets


Our Staff:

Will Rittenhouse – IT Specialist CL3

Jon Stence:   IT Specialist CL3

Marcie Greene: Desktop Services Manager UM/UMM 

Jonathan Bubier:  Sr Campus IT Operations Manager UM/UMM

Clifton Fletcher: Media Services Manager UM/UMM 

Thomas Drake: Director of Campus Technology UM/UMM 

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Office 365 For Students, Faculty and Staff.

If you are a current student, faculty or staff member at UMM or other University of Maine system colleges, you have access to a free license of Microsoft Office 365 with your UMS Account.  To access Microsoft Office Online, go to office.com and login with your University of Maine email address and your UMS account password.   There you can access your One Drive cloud storage account, use the Microsoft Office products online like Word and Excel, or download the Office 365 Apps to your Mac or PC computer.  

For more assistance

Students needing further technical assistance should visit the Technology Services page on the myCampus Portal. There you will find information about requesting IT support and reserving equipment, free software downloads, and troubleshooting guides to common technical issues.

UMS Account Info

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the IT Support Center at 207-255-1237.