IT Support Services

The University of Maine at Machias Information Technology Department (UMMIT) is responsible for responding to the technology needs of students, faculty and staff.

In addition to providing and maintaining computers and other classroom technology, UMMIT serves the campus community through its helpdesk operation, one-on-one casual training, prompt technical assistance and troubleshooting of PC and Macintosh computers.


Support hours for phone, chat and email support (Eastern USA time zone)

  • Fall 2022 (August 22th – December 2022)
    • Monday – Thursday  – 7:30am to 7:00pm
    • Friday – 7:30am to 5:00pm
  • Indigenous Peoples Day – October 10, 2022

Phone or Chat preferred for critical issues. Phone required for UMSID account activations/password resets

Phone:  1-800-696-4357 

Chat with us Live!

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Visit the US:IT Self Service Help Site 

Email: help@maine.edu 

Submit a Ticket for a Problem/Request or View Your Open Tickets


Walkup Support Hours – Torrey Hall 108

Monday–Friday:   10:00am – 2:00 pm 

Saturday and Sunday:   Closed

Please check out IT Resources and Tools for information on how to complete remote work, teaching, and learning.


Our Staff:

Jon Stence:   IT Specialist CL3

Marcie Greene: Help Desk Manager UM/UMM 

Jonathan Bubier:  Sr Campus IT Operations Manager UM/UMM

Clifton Fletcher: Media Services Manager UM/UMM 

Thomas Drake: Director of Campus Technology UM/UMM 

For more assistance

Students needing further technical assistance should visit the Technology Services page on the myCampus Portal. There you will find information about requesting IT support and reserving equipment, free software downloads, and troubleshooting guides to common technical issues.

UMS Account Info

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the IT Support Center at 207-255-1237.

Office 365 For Students, Faculty and Staff.

If you are a current student, faculty or staff member at UMM or other University of Maine system colleges, you have access to a free license of Microsoft Office 365 with your UMS Account.  To access Microsoft Office Online, go to office.com and login with your University of Maine email address and your UMS account password.   There you can access your One Drive cloud storage account, use the Microsoft Office products online like Word and Excel, or download the Office 365 Apps to your Mac or PC computer.  

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