Contact Information

University of Maine at Machias
Financial Aid Office
Powers Hall
116 O’Brien Avenue
Machias, ME 04654

E-mail: ummfinaid@maine.edu
Tel: 207.255.1203 or 207.581.1324

Office Contact Hours:

Monday:   8:30 am – 4:30 pm
Tuesday:   9:30 am – 4:30 pm
Wednesday:   8:30 am – 4:30 pm
Thursday:   8:30 am – 4:30 pm
Friday:   8:30 am – 4:30 pm

Before you contact us, a note about privacy:

Family Educational Rights and Privacy Act — FERPA

The Family Educational Rights and Privacy Act, or FERPA, is a Federal law which protects the privacy of student education records. Once a student either turns 18 years of age or attends a school beyond the high school level, all education privacy rights transfer to the student. University of Maine and University of Maine at Machias employees can speak with a parent or guardian about the student’s personal information up until August 15th of the current year. After this date, a signed Student Consent to Release Information Form (PDF) is required in order to speak to anyone other than the student about the student’s personal information. Personal information includes: academic information such as the student’s schedule, instructors, grades, GPA, suspension, requests for official or unofficial transcripts, etc.; all financial aid information specific to the student; billing information and charges. The form must be signed by the student and must be filled out completely. Please note that the FERPA form is different than the HIPAA form which is a consent to release medical information.

Contacting the Office of Student Financial Aid

In order to promote the health and safety of all University of Maine and University of Maine at Machias students, families, and staff, temporary protocols for financial aid services have been implemented. Due to these new protocols, we will be limiting in-person services and providing additional, real-time assistance via alternative methods of communication.

Please use the following guide to determine the best way to contact us to get your questions answered:

  • Speak With A Financial Aid Advisor About Your Financial Aid
    • There are 3 options for contacting a financial aid advisor:
      1. Phone: We have financial aid advisors standing by at 207-255-1203 or 207-581-1324 to assist you with all your questions. Students please ensure you have completed a Student Consent to Release Information Form in order for us to be able to release specific information to anyone other than the student.
      2. Zoom Advising: Schedule a Zoom Advising Appointment at umaine.edu/stuaid/advising OR stop by our Zoom Open Advising Hours each day from 9am to 3pm, Monday through Friday. Visit machias.edu/scholarships-aid/financial-aid-zoom-advising for more information.
      3. Email: Send us your questions at ummfinancialaid@maine.edu using your @maine.edu email for specific account information.
  • Submit Documentation
    • There are two options for submitting financial aid documentation:
      1. Secure Document Upload: Snap a picture or scan your documents then electronically upload them to us at umaine.edu/stuaid/upload.
      2. In-person at Powers Hall: If you need to drop off the physical form, please stop by our office in Powers Hall
  • Drop off or Sign A Scholarship Check
    • Please call our office at 207-581-1324, to set up a specific time to drop off or endorse your Scholarship Check.
  • Make a Payment to Your Student Bill
    • Please visit the Business Office in Powers Hall or call 207-255-1203 for assistance in making payments, setting up payment plans, questions with Student Health Insurance, or any other billing-related information.
  • Special Circumstances
    • If you have a special circumstance, please call our office phone at 207-255-1203 or 207-581-1324, and a financial aid advisor will assist you with the appropriate next steps.