On Sunday, June 8th, 2025, from 6:00 AM to 8:00 AM EDT, printing, copying, and scanning services will be unavailable due to a PaperCut system upgrade. We’re doing this to enhance security and improve performance. We apologize for any inconvenience this may cause.

Student Resources

UMaine IT at Machias Support Hours

Phone – Email- Live Chat: Summer Break Support Hours

  • Sunday: Closed
  • Monday – Thursday: 8:00am – 6:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: Closed
  • Thursday, June 19th: Closed

Summer Break 2025 Walk-in Support Hours: Torrey Hall Room 108

  • Sunday: Closed
  • Monday – Friday: 8:00am – 4:30pm
  • Saturday: Closed
  • Thursday, June 19th: Closed

Media Services Phone Support and Hours: 207.581.2500

  • Sunday:  Closed
  • Monday – Friday: 8:00am – 4:00pm
  • Saturday: Closed
  • Thursday, June 19th: Closed

UMS Account Support Information

Your UMS Account



Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support, please contact the Help Desk at 1.800.696.4357.

MFA

What is MFA?
How do I enroll in MFA?
What do I do after I have enrolled?
What are backup codes? Yes, you do need them.
How do I set up my Mobile MaineCard?
**Do not remove DUO from your device. You will not be able to access your account if you do.**

Wireless and Student Printing

Connect to Wireless


When connecting to wireless on campus, please connect to Eduroam. When you are connecting at the residence hall (Dorward Hall), please connect to MaineEDU-Open. These networks provide you with the best network connectivity for your needs at UMaine Machias.

How do I connect to Eduroam? Windows, Mac, Android/iOS
How do I connect to MaineEDU-Open?

PaperCut Student Printing

Student Printing Funds: You are issued a $16.00 credit that your student printing is charged to. You start with a balance of $0.00 and your funds have been depleted when your balance reaches -$16.00. Your printing would be charged to your Black Bear Bucks at that time. You can view your balance through eAccounts on the Campus Portal or the eAccounts App on your mobile device.

You can print to any student accessible Xerox Unit on campus with the PaperCut printing client.
Printer Locations: Dorward Hall, Merrill Library, Powers Hall – 2nd floor, Student Study Center, Torrey Hall, and the 24-Hour Room.

Academic Learning Essentials

MaineStreet

This link provides access videos and FAQs for students and employees on self-service functions within Campus Solutions.

Brightspace

BrightSpace Support

Access your courses here or through the icon in the UMS Campus Portal. All courses are inactive and not visible prior to the start of the semester unless an instructor specifically makes it available in advance.

Zoom Resources

All students have a Zoom Pro account. Whether you are taking classes or joining meetings, you will want to get familiar with our web conferencing tool. It is important to login and connect to Zoom using the UMSID/Password account.

Remote Computer Labs

Login to remote computers and use applications offered for a large variety of licensed software provided by the campus.

UMaine Software Downloads

The university provides software for students to use while attending the University of Maine. Please see our software page for more details by clicking in the box.

Math Placement Exam



Information about and pertaining to the Math Placement Exam.

Kaltura Support for Students

Kaltura Support for Students

Please see us at our service desk at Torrey Hall Room 108 for questions and support with Kaltura. The links below are for some of the common topics that students run into.

Kaltura How To Guides

Using Kaltura Capture for BrightSpace and Personal Recordings
How Do I Download my Kaltura Videos
Kaltura: How Do I Find Videos and Content
Kaltura: Interface Comparison between V2 and V7 Media Players

Kaltura Support Guides


Kaltura Overview
Video Will not Play
Kaltura Capture Camera Freezing on Mac
Trouble Accessing or Embedding Kaltura Videos

Additional Student Support Information

BlackBear Safe

Black Bear Safe is a free application members of the campus community use providing quick and easy access to on-campus safety and other resources. Now available for both the Orono and Machias campuses.
Call 911
Mobile BlueLight
Friend Walk or Virtual Walk Home
Emergency Notifications
Campus Groups
…..much more

Emergency Notifications

Click here to manage your emergency notifications. The types of notifications you receive, and how/where you receive them.