2025-June OneDrive Quotas All Microsoft 365 products now use shared storage and OneDrive quotas are implemented to manage OneDrive resources. Default quotas: Staff & Retirees=20GB, Students=10GB, Others=1GB If you are within 5% or if your limit and need an increase, please review and delete unneeded content and consider moving departmental files to SharePoint. If you’re nearing your limit (within 5%), or if you need an increase, please submit a request using this form.
UMS:IT is initiating the final phases for Required Windows 11 Upgrades on all institutional devices. User’s should now be receiving Targeted emails and Windows pop-up notices from UMS:IT with information, support sites, and next steps. August 1, 2025 UMS:IT begins auto-upgrading eligible and compatible devices prior to the Microsoft end-of-support in October, 2025. Please review Windows 11 Upgrade Process FAQ
Faculty & Staff Resources
UMaine IT at Machias Service Desk Hours
Phone – Email- Live Chat: Summer Break Support Hours
- Sunday: Closed
- Monday – Thursday: 8:00am – 6:00pm
- Friday: 8:00am – 5:00pm
- Saturday: Closed
- Thursday, June 19th: Closed
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Summer Break 2025 Walk-in Support Hours: Torrey Hall Room 108
- Sunday: Closed
- Monday – Friday: 8:00am – 4:30pm
- Saturday: Closed
- Thursday, June 19th: Closed
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Media Services Phone Support and Hours: 207.581.2500
- Sunday: Closed
- Monday – Friday: 8:00am – 4:00pm
- Saturday: Closed
- Thursday, June 19th: Closed
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Account Information
Your UMS Account
Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support, please contact the Help Desk at 1.800.696.4357.
MFA
What is MFA?
How do I enroll in MFA?
What do I do after I have enrolled?
What are backup codes? Yes, you do need them.
**Do not remove DUO from your device. You will not be able to access your account if you do.**
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Business & Academic Resources
Cloud Service Resources
Backing up your data to the cloud is a smart, easy, and highly recommended practice. Follow these links to set up Google Drive or OneDrive.
Restricted and Permitted Systems for Data Storage
Accessing Google Drive
Accessing One Drive
eWaste
UM IT now handles the collection and removal of all your eWaste needs. We have partnered with GiveITGetIT to safely and securely dispose of all campus eWaste with a focus on reusing equipment to organizations around the state.
Items that we collection:
Computers – Desktops and Laptops
Monitors
AV Equipment
Computer parts, including hard drives
and more…
Create a ticket to schedule an IT tech to assess and collect your eWaste.
Kaltura Support for Faculty
Center for Innovation in Teaching and Learning
The Center for Innovation in Teaching and Learning provides support to Faculty and Staff. They can be reached at (207)-581-3333, at citl@maine.edu, or by clicking the link below.
Center for Innovation in Teaching and Learning
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Computer Purchasing
UMS IT provides a standard selection of Dell and Apple computers for you to choose from. If you are a researcher and have computing needs that can’t be met by our standards, please fill out the below Research and Non-Standard Purchase Form.
UMS IT Standard Computer Offerings
Standard Apple Devices
Apple Computers
| MacBook Pro | iMac 24-inch All-in-One |
|---|---|
 |  |
| Apple M3 Chip 8-Core CPU, 10 Core GPU16GB unified memory256GB SSD Storage4 year AppleCare+ (no service fees) | 24-inch Retina 4.5K DisplayApple M3 chip 8-core CPU 8-core GPU16GB unified memory256GB, SSD Storage4 year AppleCare+ for SchoolsStarting at $1,598.00 |
Apple iPads
| iPad Wi-Fi (10th Gen)Starting at $438.00 | iPad Pro Wi-FiStarting at $1,118.00 |
|---|---|
 |  |
| 10.9-inch Liquid Retina DisplayA14 Bionic chip64GB SSD Storage4 year AppleCare+ for SchoolsSpace Gray, Silver, Blue, Yellow, Pink option | 11-inch Ultra Retina XDR Display256GB, SSD Storage4 year AppleCare+ (for Schools)Space Gray or Silver option |
| New Model – 15″ Latitude 5550 | New Model – Optiplex 7420 23.8” All in One |
|---|---|
 |  |
| 15.6” FHD Display (1920×1080) 60Hz, Non-Touch, AG, 250 nit, FHD Camera, MicIntel® Core™ Ultra 5 135U vPro® (12MB cache, 12 cores, 14 threads, up to 4.4GHz Turbo)16GB, (1x16GB), DDR5, 5600 MT/s256GB M.2 2230 TLC, Gen 4 PCIe NVMe, Solid State Drive 5 year ProSupport Plus with Next Business Day Onsite Service | 23.8” Display, Non-Touch, FHD HDR Camera, MicIntel Core i5-14600 (24 MB cache, 14 cores, 20 threads, up to 5.2GHz Turbo)16GB, DDR5 (1x16GB) Non-ECC memory512GB, M.2 2230, PCIe NVMe Class 35 Solid State Drive5 year ProSupport Plus with Next Business Day Onsite Service |
| $1,312.90 | $1,345.00 |
Workstations
Enhanced Laptop recommendation for Research, Engineering, Graphics and GIS
Enhanced Desktop recommendation for Research, Engineering, Graphics, and GIS
| New Model – Dell Mobile Precision 3591 | New Model – Dell Tower Precision 3680 |
|---|---|
 |  |
| 15.6″ FHD 1920 x 1080 60Hz, 250 nits, non-touch IR FHD Camera and MicIntel Core Ulr 7 165h vPro Enterprise (24 MB cache, 16 cores, 22 threads, up to 5.0 GHz, 45w)32GB, (1 x 32GB ) DDR5, 5600MT/s, non-ECCNVIDIA RTX A2000 Ada Generation, 8GB GDDR6 Graphics Card512 GB M.2 2230, Gen 4 PCIe NVMe SSD, Class 35 5 year ProSupport Plus with Next Business Day Onsite Service | Intel Core i7 14th Gen-14700 (33MB Cache, 20 Core, 28 threads, 2.1GHz to 5.2GHz (65W) 32GB (2x16GB) DDR5 up to 4400MT/s non-ECC memoryNvidia GeForce RTX 4070, 12GB GDDR6X, HDMI, 3DP512GB M.2 2280, Gen 4 PCIe NVMe, Solid State Drive5 year ProSupport Plus with Next Business Day Onsite Service |
| $2,081.00 |
Research & Non-Standard Computer Purchases
Send your completed requests or program questions by email to um-computer-purchasing-group@maine.edu.
This form is required for Researchers intending to purchase non-standard computing devices for review by a Committee comprised of representatives from Research Administration, Information Security, Procurement, and Campus IT Support. Please be detailed in your answers as the information often expedites the review process and minimizes the need for additional correspondence by Committee members.
Researchers are responsible for maintaining and supporting non-standard computing devices in compliance with all UMS Information Security Policies and Practices in addition to any project specific requirements. You also need to understand that UMS IT only provides a “Best Effort” support for these non-standard computing devices to provide assistance when attempting to connect to UMS Resources.
Additional Information on Planning Research Technology Purchases
UM/UMM Computer Refresh Program (CRP)
What is CRP?
- A campus-funded program issuing laptops to eligible E&G funded employees of UMaine and Machias.
- Intended to replace older out-dated computers and your old device is exchanged for a new CRP device.
- Devices are provided at no cost to the department while accessories and add-ons remain the funding responsibility of the department.
- Equipment remains with assigned individuals for 5 years, after which eligible users are issued a new replacement device.
- Equipment issued to employees who separate from the University is returned to UMaine IT for useability assessment and repurposing or recycling via standard eWaste procedures.
- All devices include UMS:IT managed software and security enrollment, plus extended on-site warranties with Accidental Damage Protection.
FY25 CRP Information for Department CRP Coordinators
- Review this Current available FY25 CRP Device Offerings
- Identify and prioritize eligible individuals with devices 5+ years of age first.
- Review these FY25 Department Allocations for both laptops and monitors
- Use this FY25 CRP Department Request Template to submit department allocation requests for laptops, monitors, or both.
Network Resources
Connect to Wireless
When connecting to wireless on campus, please connect to Eduoroam. This provides you with the best network connectivity for your needs at UMaine. If your device does not support Eduoram, create a ticket so we can come up with a solution for you.
How do I connect to Eduroam?
Windows, Mac, Android/iOS
VPN
The Remote Access VPN service is used to provide a secure connection to access and use campus network resources when you are not on campus.
The Restricted VPN services is used for specific resources.