{"id":3786,"date":"2017-08-14T08:10:13","date_gmt":"2017-08-14T12:10:13","guid":{"rendered":"https:\/\/umaine.edu\/it\/?p=3786"},"modified":"2017-08-14T08:10:13","modified_gmt":"2017-08-14T12:10:13","slug":"it-service-catalog","status":"publish","type":"post","link":"https:\/\/machias.edu\/it\/2017\/08\/14\/it-service-catalog\/","title":{"rendered":"IT Service Catalog"},"content":{"rendered":"<p><span style=\"font-weight: 400\">UMS IT is pleased to announce our first iteration of an IT service catalog. It serves as a new way to access and request information regarding IT services.<\/span><\/p>\n<p><span style=\"color: #333399\"><b>How to Access the Service Catalog?<\/b><\/span><br \/>\n<span style=\"font-weight: 400\">You can access the service catalog by visiting the Technology Support page from your MyCampus Portal or using the direct link to the IT Service Catalog at\u00a0<\/span><strong><a href=\"https:\/\/itservices.maine.edu\/\">itservices.maine.edu<\/a>.<\/strong><\/p>\n<p><span style=\"color: #333399\"><b>What is a Service Catalog?<\/b><\/span><br \/>\n<span style=\"font-weight: 400\">The US:IT service catalog provides an organized collection of services that are available to the UMS community. The web-based service catalog application offers one location to access information about IT services, contacts, and resources.\u00a0<\/span><span style=\"font-weight: 400\">While this is currently not an extensive or all-inclusive list, we will continually add services to the catalog, as well as information about each service, such as: how to request a service and links to support information.<\/span><\/p>\n<p><span style=\"color: #333399\"><b>Why an IT Service Catalog?<\/b><\/span><br \/>\n<span style=\"font-weight: 400\">You may be familiar with IT services, but it can sometimes be difficult to know whom to contact for what. The service catalog was developed to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Provide one central source of information in a standard format.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enhance the understanding of what IT provides.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Improve customer service by integrating with help desk and support activities.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Provide a regularly updated web presence for US:IT services which are accurate, current, and contains timely information about new and changing services.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000080\"><b>How does the Service Catalog Work?<\/b><\/span><br \/>\n<span style=\"font-weight: 400\">The web-based service catalog is broken up by categories, and then into services. It was designed as an easy way for customers to navigate the inventory of services. \u00a0Each service will have a subset of service offerings and will include a brief description of what is provided and to whom. Each may also include links to additional information. Also, there is a search function to browse by category or filter by keyword as well as an A-Z listing to quickly locate specific services.<\/span><\/p>\n<p><span style=\"color: #333399\"><b>How do I provide feedback?<\/b><\/span><br \/>\n<span style=\"font-weight: 400\">To provide comments and suggestions on our services and the IT Service Catalog itself, click the \u201cProvide Service Catalog Feedback\u201d button at the bottom of each Service Catalog page. All feedback is reviewed by the IT Portfolio Management team and responded to. We are especially interested in how we can make the Service Catalog more useful to you!<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UMS IT is pleased to announce our first iteration of an IT service catalog. It serves as a new way to access and request information regarding IT services. How to Access the Service Catalog? You can access the service catalog by visiting the Technology Support page from your MyCampus Portal or using the direct link [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","spc_primary_category":0},"categories":[35,11,1],"tags":[],"class_list":["post-3786","post","type-post","status-publish","format-standard","hentry","category-issue-4","category-it-news","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Service Catalog - Information Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/machias.edu\/it\/2017\/08\/14\/it-service-catalog\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Catalog - Information Technology\" \/>\n<meta property=\"og:description\" content=\"UMS IT is pleased to announce our first iteration of an IT service catalog. 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